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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Bonza Spins Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules shown on particular games, promotions or services.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Bonza Spins Casino in relation to your use of the website, mobile services, games and related features. References to “Bonza Spins Casino”, “we”, “us” or “our” mean the relevant website operator. References to “you” or “your” mean the person accessing or using the services.
By visiting the website, registering an account, making a deposit or playing a game, you agree to be bound by these terms. If you do not agree with any part of them, you must not use the website. We may update these terms from time to time to reflect changes to our services, legal requirements, technology or operating practices. The current version will apply whenever you use the website, so you should review this page regularly.
Additional conditions may apply to particular products, games, payment methods, promotions or competitions. Those conditions will be made available where relevant and form part of these terms. If a specific condition conflicts with a general term, the specific condition will generally apply to the relevant product or offer.
Eligibility and lawful use
- You must be legally permitted to use online gambling services in the place where you are located.
- You must meet the applicable minimum age requirement and may be asked to provide evidence of your age.
- You must use the website only for personal entertainment and not on behalf of another person or organisation.
- You are responsible for ensuring that your use of the website complies with all laws that apply to you.
- You must not access the website where online gambling is prohibited or restricted.
2. Accounts, identity and security
To use some features, you may need to create an account and provide accurate, current and complete information. You must keep your account information updated and tell us if any important details change. We may carry out identity, age, address, payment or other verification checks before allowing access to certain services, processing transactions or completing withdrawals.
You may only create and use one personal account unless we have expressly agreed otherwise. Opening multiple accounts, using another person’s account or allowing another person to use your account is not permitted. If we identify duplicate, linked or suspicious accounts, we may restrict access, suspend accounts, cancel transactions or take other reasonable action in accordance with applicable requirements.
You are responsible for keeping your username, password, verification details and devices secure. Do not share your login details with anyone. You must notify us promptly if you believe that your account has been accessed without permission, your credentials have been lost, or account activity appears incorrect. You are responsible for activity carried out through your account unless you have reported a security issue and we have had a reasonable opportunity to respond.
We may refuse an application, request additional information, limit account activity or suspend an account where this is necessary for security, verification, responsible gambling, fraud prevention, legal or regulatory reasons. Any information collected for these purposes will be handled in accordance with the applicable privacy information.
3. Deposits, play and withdrawals
You may deposit funds using payment methods made available on the website. Deposits must be made from a payment method belonging to you or one that you are authorised to use. We may reject, reverse or hold a transaction where the payment method cannot be verified, appears unauthorised, creates a security concern or does not meet applicable requirements.
You should only deposit money that you can afford to lose. Gambling is entertainment and does not provide a guaranteed income. Once a deposit is accepted, funds may be used to participate in available games in accordance with the relevant game rules. Game outcomes are determined by the applicable game system and cannot be changed because of a request, error or misunderstanding.
Withdrawal requests may be subject to account verification, payment checks, anti-fraud procedures and any conditions displayed for the relevant service. We may return funds to the original payment method where appropriate or use another verified method. You must provide accurate information so that a withdrawal can be processed. Processing time may vary depending on verification, payment providers, banking arrangements and other circumstances outside our reasonable control.
You must not use the website to deposit or withdraw funds for unlawful purposes, to move money between people, or to disguise the source of funds. We may delay, reject or investigate transactions where activity appears unusual, fraudulent, abusive or inconsistent with these terms. Any required reporting or action may be taken without prior notice where permitted or required.
Errors and incorrect balances
If a technical or administrative error affects a game, account balance, transaction or result, we may correct the error and restore the position that would have applied without the error. If funds or credits are added to your account by mistake, you must not use them and must notify us. We may recover an incorrect amount or cancel affected activity where reasonably necessary.
4. Promotions, website use and prohibited conduct
Promotions, bonuses and other offers may be subject to separate terms. You should read the applicable offer conditions before accepting or using an offer. These conditions may explain eligibility, qualifying activity, expiry, wagering or playthrough requirements, maximum or minimum amounts, excluded games, account restrictions and how an offer may be withdrawn. If promotional activity is abused or accessed in breach of its conditions, the offer or related benefits may be cancelled.
You must use the website in a fair, lawful and responsible manner. You must not interfere with the operation or security of the website, introduce malicious software, use automated tools without permission, attempt to gain unauthorised access, exploit a vulnerability, or knowingly take advantage of a technical fault. You must not copy, reproduce, modify, distribute or commercially exploit website content without permission.
- Using fraudulent, stolen or unauthorised payment details.
- Providing false, misleading or incomplete information.
- Colluding with other users or attempting to manipulate a game or promotion.
- Using software, devices or methods intended to obtain an unfair advantage.
- Engaging in abusive, threatening, discriminatory or unlawful behaviour.
- Attempting to bypass account, location, age, identity or responsible gambling controls.
We may suspend or close an account, cancel affected activity, remove promotional benefits or restrict access if we reasonably believe that these terms, applicable offer conditions or legal requirements have been breached. We may also preserve information and take other steps where necessary to protect users, the website, payment systems or the integrity of games.
5. Disclaimers, privacy and complaints
We aim to keep Bonza Spins Casino available and accurate, but the website and its content may occasionally be unavailable, delayed or affected by maintenance, technical faults, network problems or events outside our reasonable control. We do not promise that the website will always be uninterrupted, error-free or compatible with every device. You are responsible for using suitable equipment, software and internet access.
To the extent permitted by law, we are not responsible for loss caused by your failure to keep account details secure, your misuse of the website, interruptions outside our reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Personal information is handled in accordance with our Privacy Policy. By using the website, you acknowledge that information may need to be collected and used for account administration, verification, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling purposes. You should read the Privacy Policy to understand how information is managed.
Responsible gambling and support
Gambling should remain a form of entertainment. Set a budget, avoid chasing losses and do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect essential expenses. Account tools or restrictions may be available to help you manage your play, including breaks, deposit controls or self-exclusion. If gambling is causing concern, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional.
Questions and complaints
If you have a question, believe that an account or transaction is incorrect, or wish to make a complaint, use the customer support channel made available on the website. Provide enough information for the matter to be investigated, but do not send passwords or other unnecessary security information. We may request further details, review relevant records and communicate the outcome through the contact method linked to your account.
These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights and protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a term immediately does not mean that the term has been waived.